Webinars

The Next Wave of Friendly Fraud Chargebacks

Friendly fraud is a significant problem in e-commerce and it’s getting worse. In this webinar, we will learn how friendly fraud is changing, the cause of friendly fraud chargebacks, ways to deal with them and their relationship with other types of emerging fraud. 

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Future Gazing: The Convergence of Identity and Fraud

In today's world, our identities online are perhaps more important than our real identities. Fraudsters, however, have become adept at mimicking online identities and using real customer details to commit fraud. That's why businesses cannot rely on traditional identity-based methods for detecting and stopping fraud. They must instead consolidate technologies and data insights across fraud prevention, consumer identity management, and website security to create a fraud-free environment that doesn't hinder the user experience.

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Preventing Friendly Fraud and Policy Abuse with Trusted Identity Information

Experts estimate abusive and fraudulent returns cost retailers more than $18 billion a year. In this webinar, you'll see how information about cardholders' online presence, emails, phone numbers, and associates enhance existing data sources to deliver a 360° view of customers. We'll walk through how a chargeback investigation works to help retailers win against friendly and not-so-friendly chargeback fraud. 

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How Valvoline Gets Paid Faster & Streamlines Their Operations with Accounts Receivable Automation

According to the Progressing Payments Report, it takes up to 15 people and 11 hours for a business to process a single invoice. Then, nearly a third of all customers remit payments late, negatively impacting cash flow. There must be a better way. Join us as we discuss how accounts receivable automation can transform both the business and customer experience.

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From Refund Fraud to Supply Chain Attacks: How Retailers Can Prepare this Holiday Shopping Season

The retail fraud threat landscape ran into some new challenges as retailers worked to accommodate customers throughout COVID-19, but especially during the COVID-19 holiday season. It proved to be challenging to balance customer experience with maintaining a robust and comprehensive security program. The expansion of the threat landscape to support remote work, increased online ordering, curbside and in-store pickup that became increasingly popular during 2020’s holiday shopping season, will likely persist throughout 2021’s holiday shopping season as well.

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Cross-Border Authorization Rates: The Key to Increased Revenue

Consider this scenario: If an e-commerce store sells $200 million worth of goods and 25% of its sales are considered cross-border, then $50 million of that revenue is subject to the cross-border interchange fee, meaning they are paying, on average, up to $500,000 in fees that can be avoided using a few strategies.

 

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How to Reduce Risk in Recurring or Subscription-Based Payments

84% of adults in the U.S. are paying for at least one subscription service and with options from streaming media & software to meal kits and monthly boxes, most have subscribed to more than one. This presents a huge opportunity for merchants to build a recurring revenue source from an individual consumer and increase their average lifetime value. But the nature of a recurring payment model does come with a substantial amount of risk to the merchant.

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Friction ≠ Security: How AI & Machine Learning Can Increase Top-Line Revenue While Reducing Bottom-Line Fraud Loss

AI & Machine Learning have transformed fraud prevention. Merchants are finding that simple rules-based fraud prevention is just not enough to find and root out fraudsters newest and most innovative tactics.

Attend this CNP inFocus [AI & Machine Learning in Fraud Prevention] webinar to find out how AI and machine learning can unify & streamline the digital experience for your legitimate customers, increase top-line revenue while decreasing unnecessary friction, engage multi-factor authentication (MFA) for only your suspicious orders, expose and remove the vulnerabilities of your siloed defenses, align your security, fraud, marketing and customer experience goals and protect your company from the newest automated attacks

 

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Responding to and Surviving Surges with Alternative Payment Methods

2020 was an unprecedented year. From a traffic perspective, many verticals have been on a holiday footing since March and merchants are looking for new payment methods to meet this new demand. Join us as we finally take a breath after this historic holiday period to take stock and explore how alternative payment methods (APMs) can satisfy today's consumer needs and drive merchant value.

 

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Tools, Tactics, Trust & Safety: Taking On Credential Stuffing Attacks

In this webinar, Flashpoint analysts Andras Toth-Czifra and Bryan Oliver along with our Editor-in-Chief, DJ Murphy will provide an inside look at the various types of brute force attacks and how they can be successfully countered with a focus on trust and safety to help function cross-departmentally and align risk and revenue decision making.

 

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Looking Beyond Your Bottom Line: Take Control of False Positives to Drive Growth

The mandate for fraud prevention teams in the age of the customer is evolving. While mitigating chargebacks and other fraud remains the core, 75% say delivering frictionless experiences is also a top priority. Unfortunately, most trust & safety leaders say that their existing solutions block good users—and just 30% say they know how many. The reality is that without adapting your approaches and tools, it can be impossible to measure your false positive rate and how much revenue you’re leaving on the table.

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September

Chargeback Lessons Learned from a Pandemic: Five Strategies for the Fourth Quarter

Chargebacks soared during the pandemic. Covid-19 put the entire online community through a stress test and taught merchants valuable lessons they can apply to prepare for the surge in transactions—and the fraud and chargebacks—coming at the holidays. 

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August

Fraud-as-a-Service: Refunding Fraud, Merchants’ New Nightmare

Watch the Rebroadcast

The bad dream of malicious friendly fraud has morphed into a new nightmare: refunding fraud. Picture this, a professional fraudster advertises to consumers to help them steal from merchants like you—without the uncomfortable work of calling customer service and lying to your representatives—all for a percentage fee. We are now in the age of the industrialization of friendly fraud, fraud-as-a-service.

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July

LexisNexis® Risk Solutions 2020 True Cost of Fraud Study: Retail/E-Commerce Webinar

What impact does fraud really have on your business? If you think it’s just the cost of the goods that were stolen…you’re wrong. The retail edition of the LexisNexis® Risk Solutions 2020 True Cost of Fraud^TM Study found the cost of fraud to merchants across the U.S. increased 7.3% in the last year.

 

Extraordinary Times: How Coronavirus Is Affecting Fraud & Payments

In this first session of the CNP Virtual Summit Series, Card Not Present Editor in Chief D.J. Murphy and Karisse Hendrick, founder and principal of Chargelytics Consulting talk about the impact of “the new normal” on fraud and payments in the digital commerce space. Learn how the pandemic has affected various e-commerce verticals, how fraudsters are taking advantage of the current situation and how fraud departments are adapting to work-from-home or reduced headcount due to illness.

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CNP Live Q&A: E-Commerce in a New Era

Card Not Present Editor-in-Chief D.J. Murphy and Karisse Hendrick, Founder and Principal of Chargelytics Consulting are joined by Holly Sandberg, Manager, Credit & Fraud at Paciolan and Imran Hussain, Director of Revenue Protection at Rocketmiles. These experienced operators will field questions from the CNP community relating directly to challenges merchants are facing today and provide effective actions you can take to protect your company.

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How the Carding Landscape Has Evolved: From Key Collections to Pandemic Implications

As we face an unprecedented pandemic across the globe, we must consider how it impacts the credit card fraud market, card shops, and other illicit communities. Editor-in-Chief DJ Murphy will be joined by Flashpoint’s Ian Gray & Mike Smola as they dive into card shops like Joker’s Stash, marketplaces like Genesis, and other collections, where fraudsters flock to get the tools and tactics they need to steal from your business.

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Fraud’s New Normal: Finding Predictability in Unpredictable Times

DJ is joined by industry experts Kaity Reagle, Head of Trust & Safety at Harry's, Inc
and Jeff Sakasegawa, Trust & Safety Architect at Sift to explore how to future-proof your business, the tools and processes you need to navigate these unpredictable times, trends that we are seeing and the different verticals most affected by the pandemic and how to ensure your digital trust and safety strategy continues to protect and grow your business

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Fraud Team Optics: Communicating with Upper Management Using Practical KPIs

Fraud teams often struggle to show others in their own company the value they bring. Whether it’s their impact on bottom line profits or justifying headcount for manual review, “how do I get them to understand our value?” is asked often. In our fifth education session for the CNP Virtual Summit Series, we will explore practical KPIs (Key Performance Indicators) you can use to demonstrate the value of your fraud prevention team to upper management and effectively leverage change in your organization.

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Covid-19: The Chargeback Effect

The COVID-19 crisis has driven consumers to eCommerce in unprecedented numbers—and businesses are struggling with a whole new set of challenges: broken supply lines, order cancellations, inconsistent delivery, and more. Perhaps worst of all, businesses experiencing fewer transactions as well as those seeing record growth are reporting a huge spike in chargebacks. In this seventh education session for the CNP Virtual Summit Series, our experts will offer experienced-based advice and insider expertise on ways merchants can maximize revenue recovery while working to prevent chargebacks in the future.

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Key Takeaways from the Virtual Summit Series

This will be the last educational session for this CNP Virtual Summit Series. In this session, we will explore the major themes and best practices we have learned around how Covid-19 has changed the e-commerce space. In addition, we will be announcing the winners of the 2020 CNP Awards.

 

 

 

Optimizing Your Data to Give a 360 Customer View and Manage Risk

As a result of the global pandemic, many eCommerce merchants have enjoyed rapid growth online. But, it has come at a price. The departments responsible for account sign-up (marketing), account login (security) and checkout (payment/fraud) have become siloed due to operational inefficiencies when scaling for digital. But the various teams have different goals and KPI’s and use different tools and data to make decisions, resulting in missed opportunities.

 

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New Study - Fraud and Chargebacks in a Post-Pandemic World

Just as merchants are starting to recover from the global pandemic, new types of fraud are emerging, chargebacks are surging, and merchants are wondering what comes next. In this informative webinar, we’ll explore the surge in friendly fraud and what merchants can do to protect their customers.

We surveyed over 400 merchants to see what they’re saying about chargebacks in 2020, and the outlook for 2021. Join us for this fact-filled overview of the results: the evolution and growth of chargebacks, the impacts of the COVID-19 pandemic on card-not-present fraud, and where we collectively go from here.

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True Cost of Fraud Study™: Managing Complex Fraud in a Target-Rich Environment

Fraud continues to increase in complexity. Fraud-as-a-service and BOPIS-related fraud are increasing this year, the impact on merchants is growing. Market disruptions, like the Covid-19 pandemic, are also impacting businesses and creating a target-rich fraud environment we haven’t experienced before. And, the holiday season is looming.

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How Accelerated Digital Migration is Affecting Fraud Prevention and the Customer Experience

As companies rush to meet the expectations of their customers, they could be making decisions that negatively impact fraud. Balancing customer experience and fraud prevention has always been challenging. Join our webinar to hear recommendations for effectively fighting fraud while reducing the associated costs and ensuringan exceptional customer experience based on data insights from the LexisNexis® Risk Solutions 2020 True Cost of Fraud™ Study: E-Commerce/Retail edition.

 

 

How Worried Are Your Customers About Account Takeovers?

To better understand the importance of account security, Riskified recently commissioned a survey of 4,000 shoppers, and 425 online merchants, across the US, UK, Germany, and France. Join us for this webinar to learn the survey results, and get actionable tips for merchants to protect themselves from account takeovers.

 

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Naughty or Nice? Taking Action with Dynamic Friction

Attend this free webinar to learn how to prepare your team for the holiday onslaught, what dynamic friction is and how it is applied, ways machine learning and behavioral analytics enable growth and retention while preventing fraud, spam, and scams & cures for the impending chargeback hangover.

 

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The Chargeback Field Report: Merchant Statistics from 2019

Attend this free webinar to learn how VCR and VMPI have impacted the chargeback landscape, whether sweeping changes to chargeback and fraud regulation are affecting acquirers' abilities to provide tools and services to help their merchants, what impact—if any—alerts programs have had in decreasing friendly fraud and get insights on the major challenges processors and merchants face going forward.

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Unwrapping Holiday Fraud: Protect Your Business & Grow Your Revenue

Based on our analysis of tens of billions of dollars in holiday orders, this webinar will dive into six key ‘sub-seasons’—as well as geographies, order channels, product types and more—to give merchants tools to better anticipate customer behavior, better manage risk, and capitalize on the holiday season’s opportunities.

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How to protect your digital business against today’s collaborative fraud rings

As fraud rings become more organized, more complex, and harder to catch, how do you stay ahead of them, while crucially not compromising on user experience? In this webinar we will examine new trends in digital fraud from account takeover to synthetic fraud. We’ll also discuss how businesses can balance deterring and eliminating fraudulent activity, with providing seamless authentication/authorization experiences, and maintaining compliance.

Connected Intelligence: A Holistic Approach to Authentication & Security

A multi-layered approach to security that delivers connected intelligence—thousands of data points and hundreds of decision points throughout the customer journey, evaluated by a coordinated set of AI-based services—not only protects consumers but helps ensure financial institutions’ and merchants’ own environments are not compromised during a transaction. Attend this webinar to learn the keys to success this holiday season – what we’ve seen and what to expect, how partners can leverage security to offer a more seamless experience and why the future of authentication is personal and dynamic.

Account Takeover Attacks: How to Protect your Reputation and Revenue

The fallout from ATO attacks doesn’t stop with chargebacks. These attacks can damage a merchant’s reputation - since customers tend to blame the store for failing to guard their data. And these unhappy customers take to social media to share their bad experiences. In this webinar, Riskified will show how artificial intelligence can be used to detect fraudulent account events, to protect customer accounts. 

Because online card purchases are pull payments, it is difficult to make sure the owner of the funds authorized the transaction. So, if payments that rely solely on information and operate as pull transactions are the problem, then a digital push payment that relied on something your customer uniquely had access to would be a great solution. Join DJ Murphy and Sonny Singh to learn how pervasive identity theft is, how costly fraud is and how blockchain payments are a solution.

Overcoming payment declines: recoup revenue and boost conversions

One out of every 10 e-commerce dollars that make it to checkout is declined by a credit card issuer during payment authorization. But, it’s not always clear why, or if the decline was warranted at all. Attend this webinar to what is being declined and why, who is impacted and how to fight back.

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How to Convert 90% of Failed Payments into Approvals

The subscription model is ultra hot, but organizations that want to leverage it will find out quickly that card declines can kill potential revenue gains. DJ is joined by Austin Millius from eCard Transactions along with Karla Norris and Kelly Hunter from the YMCA of Middle Tennessee as they examine how effectively using Account Updater, re-presenting soft declines to the issuer, starting a dialogue with the subscriber and communicating with your gateway can combine to recover up to 90% of the revenue potentially lost to issuer declines.

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Turning High-Risk Digital Gift Cards into Profits

At the holidays when your sales volume explodes, it's easier for fraudsters to hide their activities. E-Gift cards are very popular and as a result are a primary target for fraud. But, with the right fraud management strategies and vigilance, retailers can tap into this lucrative market, while minimizing risk. In this webinar, DJ is joined by Brett Glass from GCI, an Incomm company and KC Fox from Radial as they uncover actionable strategies to turn high-risk gift cards into profit by prioritizing digital gift card conversions, leveraging personalization to improve acceptance rates of gifted transactions, implementing a solution that fully indemnifies risk and increasing revenue share of digital gift card sales.

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The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

Most online retailers are leaving money on the table. In this webinar, DJ is joined by Loren Kelley and Rob Simpson from Bolt as they debunk myths on big data, machine learning, and blockchain and hone in on the real promise of FinTech for online businesses. We discuss key opportunities e-commerce and marketing directors should pursue to keep their sites abreast of new changes in payments / fraud, what online retailers need to know about blockchain, machine learning, and other tech trends.

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