Webinars

Upcoming Webinars

Mastercard-Webinar-082919-web-300x250Connected Intelligence: A Holistic Approach to Authentication & Security | Thurs. Aug 29th at 1PM ET

A multi-layered approach to security that delivers connected intelligence—thousands of data points and hundreds of decision points throughout the customer journey, evaluated by a coordinated set of AI-based services—not only protects consumers but helps ensure financial institutions’ and merchants’ own environments are not compromised during a transaction. Attend this webinar to learn the keys to success this holiday season – what we’ve seen and what to expect, how partners can leverage security to offer a more seamless experience and why the future of authentication is personal and dynamic.

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Onfido-Webinar-091119-web-300x250How to protect your digital business against today’s collaborative fraud rings | Wed. Sep 11th at 1PM ET

As fraud rings become more organized, more complex, and harder to catch, how do you stay ahead of them, while crucially not compromising on user experience? In this webinar we will examine new trends in digital fraud from account takeover to synthetic fraud. We’ll also discuss how businesses can balance deterring and eliminating fraudulent activity, with providing seamless authentication/authorization experiences, and maintaining compliance.

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Webinar Rebroadcasts

CNP Fraud

Riskified-Webinar-073119-web-300x250

Account Takeover Attacks: How to Protect your Reputation and Revenue

The fallout from ATO attacks doesn’t stop with chargebacks. These attacks can damage a merchant’s reputation - since customers tend to blame the store for failing to guard their data. And these unhappy customers take to social media to share their bad experiences. In this webinar, Riskified will show how artificial intelligence can be used to detect fraudulent account events, to protect customer accounts. 

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Bitpay-Webinar-071619-web-300x250Attack CNP Fraud & Chargebacks with Blockchain Payments

Because online card purchases are pull payments, it is difficult to make sure the owner of the funds authorized the transaction. So, if payments that rely solely on information and operate as pull transactions are the problem, then a digital push payment that relied on something your customer uniquely had access to would be a great solution. Join DJ Murphy and Sonny Singh to learn how pervasive identity theft is, how costly fraud is and how blockchain payments are a solution.

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Overcoming Payment Declines: recoup revenue and boost conversions

Overcoming payment declines: recoup revenue and boost conversions

One out of every 10 e-commerce dollars that make it to checkout is declined by a credit card issuer during payment authorization. But, it’s not always clear why, or if the decline was warranted at all. Attend this webinar to what is being declined and why, who is impacted and how to fight back.

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Sift-Science-Webinar-051619-web-300x250Mindset, Process & Technology: How to level-up your fraud-fighting with Digital Trust & Safety

Organizations that want to compete and win in today’s digital landscape must mature beyond reacting to fraud, and start innovating with a Digital Trust & Safety approach to strategic decisions. Join Geoff Huang, Vice President of Product Marketing at Sift, to learn how digital pioneers with hyper growth strategies win by implementing a Digital Trust & Safety model.

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web Riskified 051519 Webinar

State of Fraud: Why consumers blame merchants for fraud

To help merchants decode the American shopper, Riskified surveyed 5,000 US consumers across all demographic, geographic, and financial categories. We asked them what they really want, how they really shop, and, most importantly, what inspires trust from merchants. In this webinar, we will delve into their responses and add our own data-driven insights about how customers' perceptions of fraud can affect merchants in unexpected ways.

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Sift-Science-Webinar-031419-web-300x250Building Lasting Loyalty: How to Evolve from Fraud Prevention to Digital Trust & Safety

The fraud game has fundamentally changed. Winning is more than just lowering chargeback rates. All too often, fraud prevention solutions are growth killers. But what’s the alternative? And how can you set your team up to build lasting, long-term customer loyalty? In this webinar, we’ll discuss best practices to transform your fraud team into a digital trust and safety organization that is built to thrive and enable your company to achieve mission-critical goals for 2019 and beyond.

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022619-Ethoca-Friendly-Fraud-Webinar-300x250-rebroadcastIndustry Task Force Proves Friendly Fraud Can Be Stopped!

Learn exactly what friendly fraud is and how it harms your business

  • Review the impact of friendly fraud on the payments ecosystem
  • Share eye-opening new survey results – including the growth of friendly fraud by market segment
  • Present early results on how merchants and issuers have joined forces to fight friendly fraud through collaboration

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Sift-Science-Webinar-012319-web-300x250Chargeback hangover: Dealing with the post holiday chargeback rush

DJ joins Jimmy Westlake from Square, Kevin Lee & Jeff Sakasegawa from Sift Science as they detail how to streamline chargeback and risk management, leverage automation to turn your chargebacks into a revenue opportunity, prevent fraud on your platform to cut down on chargebacks and how visibility into your risk decisions and order details can help expedite chargeback representment

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Sift Science Holiday Fraud Trends Targeting RetailersHoliday Fraud Trends Targeting Retailers

Don’t get caught unprepared during the busy holidays season! Stay on your toes with a peek into the latest fraud schemes trending on the dark web, from package forwarding fraud to e-gift card scams. DJ is joined by Jeff Sakasegawa from Sift Science as well as the two juggernauts behind The Online Fraudcast, Brett Johnson, a former fraudster who’s active on the dark web, and Karisse Hendrick, a seasoned fraud consultant. 

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CNP Payments

Bitpay-Webinar-071619-web-300x250Attack CNP Fraud & Chargebacks with Blockchain Payments

Because online card purchases are pull payments, it is difficult to make sure the owner of the funds authorized the transaction. So, if payments that rely solely on information and operate as pull transactions are the problem, then a digital push payment that relied on something your customer uniquely had access to would be a great solution. Join DJ Murphy and Sonny Singh to learn how pervasive identity theft is, how costly fraud is and how blockchain payments are a solution.

Watch Webinar


Overcoming Payment Declines: recoup revenue and boost conversions

Overcoming payment declines: recoup revenue and boost conversions

One out of every 10 e-commerce dollars that make it to checkout is declined by a credit card issuer during payment authorization. But, it’s not always clear why, or if the decline was warranted at all. Attend this webinar to what is being declined and why, who is impacted and how to fight back.

Watch the Webinar


How to Convert 90% of Failed Payments into Approvals

How to Convert 90% of Failed Payments into Approvals

The subscription model is ultra hot, but organizations that want to leverage it will find out quickly that card declines can kill potential revenue gains. DJ is joined by Austin Millius from eCard Transactions along with Karla Norris and Kelly Hunter from the YMCA of Middle Tennessee as they examine how effectively using Account Updater, re-presenting soft declines to the issuer, starting a dialogue with the subscriber and communicating with your gateway can combine to recover up to 90% of the revenue potentially lost to issuer declines.

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Turning High-Risk Digital Gift Cards into Profits

Turning High-Risk Digital Gift Cards into Profits

At the holidays when your sales volume explodes, it's easier for fraudsters to hide their activities. E-Gift cards are very popular and as a result are a primary target for fraud. But, with the right fraud management strategies and vigilance, retailers can tap into this lucrative market, while minimizing risk. In this webinar, DJ is joined by Brett Glass from GCI, an Incomm company and KC Fox from Radial as they uncover actionable strategies to turn high-risk gift cards into profit by prioritizing digital gift card conversions, leveraging personalization to improve acceptance rates of gifted transactions, implementing a solution that fully indemnifies risk and increasing revenue share of digital gift card sales.

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The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

Most online retailers are leaving money on the table. In this webinar, DJ is joined by Loren Kelley and Rob Simpson from Bolt as they debunk myths on big data, machine learning, and blockchain and hone in on the real promise of FinTech for online businesses. We discuss key opportunities e-commerce and marketing directors should pursue to keep their sites abreast of new changes in payments / fraud, what online retailers need to know about blockchain, machine learning, and other tech trends.

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Beyond VCR: How Evolving Regulations Are Changing the CNP Environment

Beyond VCR: How Evolving Regulations Are Changing the CNP Environment

Visa Claims Resolution brought some of the biggest changes the payments industry has seen in years. DJ is joined by Monica Eaton-Cardone, COO & Co-Founder of Chargebacks911, as they reveal the findings from a new study on the impacts of Visa Claims Resolution. Be the first to learn these stats and insights, and get the insider's perspective on what else is on the horizon. Learn how the VCR model will be utilized in other places in the payment ecosphere and how merchants can prepare, and even benefit, from these changes.

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Webinar Archive

Fraud vs. Friction: How Barneys Prevents Fraud While Improving the Customer Experience

Fraud vs. Friction: How Barneys Prevents Fraud While Improving the Customer Experience

When consumers think of security, they always think of friction—complicated password requirements, difficult to remember security questions, and continual demands to answer the question, "Are you a robot?” These measures lead to customer frustration and cart abandonment. DJ is joined by Arthur Fontanilla from Barneys New York and Niki Aggarwal from Shape Security as they examine why the fraud landscape changed at Barneys, how they shifted the burden of security from their customers to fraudsters and discuss actionable ways all retailers can reduce fraud while also reducing customer friction.

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How Risk Patterns Change Throughout the Holidays

How Risk Patterns Change Throughout the Holidays

In this webinar Emilie Grunzweig, Director of Analysis Insights at Riskified; Yarden Altshull, Content Director at Riskified; and DJ Murphy, Editor-in-Chief at CNP break down the holiday season into 4 sub-seasons, to give merchants tools to better anticipate customer behavior, better manage risk, and capitalize on the holiday season’s opportunities.

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The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

The Silicon Valley Perspective on Payments and Fraud: 5 Trends Every Online Retailer Should Know

Most online retailers are leaving money on the table. In this webinar, DJ is joined by Loren Kelley and Rob Simpson from Bolt as they debunk myths on big data, machine learning, and blockchain and hone in on the real promise of FinTech for online businesses. We discuss key opportunities e-commerce and marketing directors should pursue to keep their sites abreast of new changes in payments / fraud, what online retailers need to know about blockchain, machine learning, and other tech trends.

Watch the Webinar


Fight back: Preventing Account Takeover Attacks

Fight back: Preventing Account Takeover Attacks

The large amount of breached data has contributed to the automation of attacks which makes it easier for fraudsters to execute large scale coordinated attacks that can results in massive losses. DJ is joined by Julie Conroy, research director from Aite Group and Jeff Wixted from Accertify as they provide attendees an overview of Aite Group’s latest research on e-commerce account takeover attacks, discuss the latest attack techniques – complex phishing attacks are no longer the only threat, demonstrate best practices for stopping these attacks and showcase what the largest merchants are doing to fight back to protect their customers and their brand.

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Did Winning the War on Friendly Fraud Just Get Harder?

Did Winning the War on Friendly Fraud Just Get Harder?

A flurry of new rules and regulations, including Visa Claims Resolution (VCR), the General Data Protection Regulation (GDPR) and the second Payment Services Directive (PSD2) are designed to strengthen the ecosystem in the long term. But sometimes well-intentioned policies and regulation can have unintended consequences. In this webinar, DJ is joined by Keith Briscoe and Julie Fergerson from Ethoca as they reveal new research that sheds light on the early effects these regulations are having on fraud rates (both criminal and friendly) across industries and regions, and touch on specific issues many payment stakeholders may not have considered.

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An Inside Look at the True Cost of Fraud Study

An Inside Look at the True Cost of Fraud Study

Online channels and sales of digital goods are increasing the volume of fraud at retailers—from a monthly average of 238 to 306 successful fraudulent transactions. In 2018, every dollar of fraud cost merchants $2.94, a 6% increase from last year.1 But here’s the good news: retailers don’t have to accept these losses as a cost of doing online business. In this webinar, DJ is joined by Chris Reimann from KS&R and Kimberly White from LexisNexis Risk Solutions and they reveal the newest fraud trends and how your organization can defend against these challenges and stop fraudsters from devouring your profits.

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Who's Behind Your Declined Orders? The 5 legit shoppers you're rejecting.

Who's Behind Your Declined Orders? The 5 legit shoppers you're rejecting

The average merchant loses about 1.5% of revenue to false declines. These legitimate orders are canceled by merchants who either have overly strict fraud rules in place, or are just uncomfortable with one or more data points in the order. So, who are the people most often behind these false declines, and how can merchants identify them and start accepting more of their orders? In this webinar, DJ is joined by Emilie Grunzweig and Ephy Rinsky from Riskified as they look at five archetypes we’ve identified as being the most common wrongful victims of risk-averse merchants, and tell you how to spot these legit order patterns and boost approval rates.

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Layering Fraud Tools to Both Protect your Business and Grow Top Line Revenue

Layering Fraud Tools to Both Protect your Business and Grow Top Line Revenue

The concept of creating “a layered approach” to fraud fighting is often suggested and discussed by experts, but what does it look like in practice? In this webinar, DJ is joined by Robbie Fritts from Poshmark and Kevin Lee from Sift Science as they discuss the different layers available and how they work together to reduce fraud and false positives, how to create a balance between too many layers (resulting in too many false positives and a negative user experience) and not enough layers (resulting in missed fraud and a hit to your bottom line) and how machine learning and rules can work in tandem to create a more robust risk system.

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2018 CNP Fraud Operations Study Results

2018 CNP Fraud Operations Study Results

Often, fraud departments are flying blind regarding the most efficient ways to assemble their teams, conduct their operations and evaluate solutions. Join DJ Murphy, Editor-at-Large Karisse Hendrick and Sam Garwood, Fraud Consultant for RISK IDENT, as they detail results of a new survey that asked fraud professionals to shed some light on the processes and tools digital merchants use to combat fraud. Learn how merchants of different sizes and in different verticals compose their teams and KPIs they use to measure success, typical organizational structures and how they affect teams and the mix of fraud prevention tools and manual review processes found across the industry.

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Build Context to Understand Fraud: The art of stopping ATO before it starts

Build Context to Understand Fraud: The art of stopping ATO before it starts

Like any work of art, focusing on one single stroke creates misleading interpretations. Learn how to build context around your fraudulent traffic to understand the bigger picture and prevent future ATO. DJ welcomes Ryan Wilk, VP of Customer Success at NuData Security to discuss the complexities of account takeover fraud and how to truly stop it before it starts, how to build context around your fraudulent traffic to prevent ATO, best practices to stop automated attacks without adding friction and practical steps to leverage passive biometrics to identify good users.

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Fighting Account Takeover Attacks

Fighting Account Takeover Attacks

With malicious actors increasingly targeting login credentials, it's becoming difficult to tell your good customers from fraudsters. One recent measure found that ATO attempts increased 122% from 2016 to 2017. This webinar will explain how ATO fraud manifests and how merchants can defend brand reputation, customers' personal information, and revenue against this sophisticated type of fraud. DJ welcomes Alon Shem-Tov, Riskified’s head of ATO Product, who will discuss various methods and actionable insights merchants can take to mitigate ATO attacks.

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FX and the Evolving Payments Landscape

FX and the Evolving Payments Landscape

As the world becomes increasingly connected by the Internet and its various offspring platforms, the payments landscape has been radically altered for merchants selling their products and services internationally. That means your currency management strategies will have a significant impact on your profitability. DJ welcomes Michael Bilotta (Head of FX, North America & Latin America at Ingenico ePayments), for a webinar that dives into how currency strategy can catapult or kill your success as a global eCommerce player by examining currency management strategies that can future-proof your business, best practices for multi-currency processing and treasury management and practical steps you can take for website UX optimization.

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Fake Identities, Real Threat: Fight Back Against Synthetic ID Fraud

Fake Identities, Real Threat: Fight Back Against Synthetic ID Fraud

Due to large scale data compromises, fraudsters have easier-than-ever access to customer identities. But there's one key piece that fraudsters need to successfully commit synthetic ID fraud: an email address. DJ welcomes Mike Ngan, Analytics Manager, Head of Fraud Analytics at Enova International, Amador Testa from Emailage to break down why Synthetic ID Fraud is the new go to for fraudsters, how network intelligence can help identify and halt suspicious patterns, what a sophisticated approach to predicting and assessing synthetic ID fraud risk entails and why the email address is critical for fraudsters committing synthetic ID fraud.

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Fraud360 World Tour Virtual Event

Fraud360 World Tour Virtual Event

11 cities. 5 countries. Dozens of industry experts. All condensed into 4 hours of live streaming. Criminal fraudsters continue to make headlines as new data breaches occur and millions of stolen credit cards and private data hit the dark web. Meanwhile, payment systems evolve with new technology to adapt to consumer spending habits. This virtual event features industry experts covering multiple topics related to online fraud, global e-commerce, mobile checkout, and changes in the payment landscape.

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