Revenue Recovery Month

April is Revenue Recovery Month, sponsored by Riskified.

As companies get better at identifying fraud in e-commerce transactions, a danger is that they, their acquirers or the cardholder's issuing bank will decline more legitimate transactions they suspect are fraudulent. Check back here throughout the month for updated content detailing how to minimize declines and maximize sales revenue.

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Webinar | State of Fraud: Why consumers blame merchants for fraud

May 15 at 1:30PM ET: To help merchants decode the American shopper, Riskified surveyed 5,000 US consumers across all demographic, geographic, and financial categories. We asked them what they really want, how they really shop, and, most importantly, what inspires trust from merchants. 

You will learn:

  • Device preferences and shopping behaviors to keep in mind when evaluating orders
  • How unnecessary friction and inaccurate decisions hurt the customer experience and limit lifetime value (LTV)
  • What makes a motivated shopper abandon their cart
  • How fraud affects customer perceptions and behaviors

 

 Register Today

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eBook: Five types of good shoppers you’re declining

On average, 66% of orders rejected by merchants are legitimate. This eBook highlights consumer segments that are at a higher risk of experiencing a false declines, and offers practical steps merchants can take to ensure legitimate customers aren’t rejected.

In this eBook:

  • Boost revenue by learning why many valid orders are mistaken for fraud
  • Protect brand reputation and provide a better shopping experience
  • Bolster growth in international markets and drive customer loyalty

 

Get the eBook

 

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Guide: Avoiding False Declines - taking action to prevent revenue loss

Most online retailers spend vast resources protecting their business against chargebacks. But in reality, they’re losing a lot more money to false declines than to actual CNP fraud.

In this guide:

  • Why merchants should care about false declines, the silent revenue killer
  • When to approve orders despite risky indicators & data mismatches
  • How to evaluate past decisions to boost accuracy going forward

 

Get the Guide

The True Cost of Declined Orders

The True Cost of Declined Orders

The recent survey on global fraud shows that merchants decline 2.6 percent of all e-commerce orders due to suspected fraud. For orders worth over $100, the rate of transactions declined over fear of fraud is 3.1 percent. For a retailer selling $25 million online annually, this means rejecting orders worth more than $600,000 every year. But the true cost of declines is actually far higher than just the lost sales revenue.

To understand the full cost of declines, one must consider all the factors involved in a holistic risk management approach, including...

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By the Numbers: How False Declines Cost Merchants Now and in the Future

By the Numbers: How False Declines Cost Merchants Now and in the Future

In December of 2018, Riskifed commissioned a survey of 5,000 individuals, 18 years and older, across all 50 states, Puerto Rico, and Washington, D.C. They were chosen at random, and all published results of the survey are statistically significant. We asked more than 30 questions, covering everything from how online purchases are made and on what devices, to consumer experiences with fraud and declines, to cart abandonment and merchant loyalty. We then analyzed the results across age, gender, and household income brackets. While the survey had some far-reaching implications (which can be read here), the results also tell a serious story about the costs of false declines. In total, the survey results highlight why it’s so important for merchants to be

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The Invisible Problem: How bank declines are hurting your brand & your bottom line

The Invisible Problem: How bank declines are hurting your brand & your bottom line

Merchants selling online are, for better or worse, at the mercy of banks. Over 60 percent of all online transactions are conducted with a card, and these are accompanied by processing fees, and fraud liability. While these expenses are often offset by card users buying more, card transactions introduce a hidden danger that can hurt merchant’s brand reputation, in addition to their bottom line: payment declines. The problem is...

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