At CNP, we are focused on providing the most timely and relevant information for merchants dealing with the challenges of e-commerce fraud and payments. Below are a number of guides and how to lists to help merchants understand the card-not-present industry and how to best overcome the challenges as they develop. If there’s something you’re looking for that you haven’t seen yet, please let us know and our editorial team will be happy to check into it for you.
False Positives: Impact, Measurement & Response
As merchants find more and more success at identifying and preventing fraud, the other side of that coin is that unfortunately, in many cases, legitimate orders are wrongfully flagged and declined by fraud prevention systems. These can be devastating to a merchant, especially over time.
Our team took a deep dive into this benchmark issue during our CNP inFocus series and this new PDF is a culmination of knowledge gained and LATEST BEST PRACTICES merchants should follow to measure and respond to false positives.
Chargeback Best Practices: 3 Tactics to Win
Chargebacks continue to be a true measure of a merchants' health and ability to prevent fraud. ATOs, friendly fraud, CNP fraud, loyalty fraud... they all end up as chargebacks.
Our team took a deep dive into chargebacks during our CNP inFocus series—including surfaced content, a merchant-only Zoom collaboration call and a dedicated education session/webinar. This guide is a culmination of NEW STEPS and BEST PRACTICES merchants should follow to prevent chargebacks and help regain lost revenue.
7 Steps to Stop Refunding Fraud
A NEW THREAT: FRAUD-AS-A-SERVICE
Professional refunders are helping customers obtain highly desirable items at a fraction of the cost. They have become experts in the intricate details of specific merchants' terms and conditions and they're using them against you... and unlike most other fraud, you won't get a chargeback notification so you don't even know when they are stealing from you.
8 Keys to Communicating Your Fraud Team's Value
Despite your successes, a common problem fraud prevention professionals face is how to effectively communicate your team’s value to corporate leaders. Often, management thinks e-commerce fraud isn’t very significant or, even worse, that stopping fraud means saying “no” to sales. As a result, fraud departments are often unable to upgrade the technology they rely on or are left out of strategic decision-making, which can lead to more opportunity for fraudsters to empty the organization’s coffers. Get our FREE CNP Merchant Guide to learn how to speak to executives in the analytical language they understand, which key performance indicators will most persuasively support your cause, how to align your fraud team objectives with overall corporate strategy
and ways to make your fraud team indispensable to your company.
Preventing Mobile Fraud in 9 Steps
Last year, the share of online purchases transacted on mobile devices grew to nearly 60% worldwide and fraudsters are following consumers. As fraud professionals, we have only slowly come to understand that fraud perpetrated via mobile is significantly different
Visa's VCR: 10 Rules to Win
In Spring of 2018, Visa announced a new initiative to streamline and simplify their chargeback/dispute process, dubbed Visa Claims Resolution (VCR). VCR restructures the chargeback/dispute process and includes a number of changes to the terminology, deadlines
CNP Merchant Guide to Synthetic ID Fraud
Synthetic identity fraud is reported to account for 80% of new account fraud with over $800 million in losses last year and a growth rate of 35% year-over-year. Average losses are estimated at over $10,000 per account and organized crime is heavily involved. As a merchant, you need very specific knowledge to root out these potentially huge liabilities. Get our Merchant Guide to understand what synthetic ID fraud is and the factors driving its record growth, learn the various methods fraudsters use, reveal the challenges that make detecting synthetic ID fraud so difficult, recognize the specific indicators of synthetic ID fraud and find out how to attack this growing fraud type.
5 Ways to Keep Subscription Billing from Being a Nightmare
Subscription-billing models capture customer loyalty and generate increased
Attack Account Takeover Fraud in 5 Steps
Over the past several years, in an effort to make online checkout more streamlined for returning customers, e-commerce merchants have encouraged them to establish online accounts and store their payments credentials. Fraudsters quickly adapted their strategies to take advantage of this vulnerability and account takeover fraud (ATO) has spiked at a terrifying rate. Get our Merchant Guide to understand how to identify compromised accounts, learn how fraudsters are leveraging proxies, mobile emulators and remote desktops, find anomalies in customer behavior patterns that signal ATO, identify concrete ways to place multiple layers of technology in the way of fraudsters and expose vulnerabilities in your customer service and fraud departments.
E-Gift Cards & Fraud: 5 Ways to Avoid a Chargeback Hangover in January
According to Giftcards.com, electronic digital gift cards are the fastest-growing segment of the gift card industry. As the electronic digital gift card industry continues to grow 29% annually with consumers, they are just as popular with fraudsters. Get our Merchant Guide to understand how fraudsters can access e-gift cards to buy and sell them at discount, learn how to identify e-gift card fraud and the best practices to prevent it.
The Merchant Guide to TC-40s
Every time a cardholder claims fraud, issuers file a TC-40 claim for that transaction. These claims are then reported to the card brands and out to all issuers and to the merchant's acquirer. This report is known as the Risk Identification Service (RIS) for Visa transactions and the System to Avoid Fraud Effectively (SAFE) for MasterCard. Get our merchant guide to
5 Steps to Help Fix Your Fraud Problem
As e-commerce continues to grow, fraudsters will continue to find new ways to exploit your vulnerabilities and as a merchant, the liability is yours. Companies that don’t pay attention to their losses and to suspicious order behavior are the ones who pay. Get our merchant guide to help reduce your decline rates, chargeback rates