Friendly Fraud Month

February is Friendly Fraud Month, sponsored by Ethoca.


Industry Task Force Results:
Friendly Fraud Can Be Stopped

In March of 2016, Ethoca brought together some of the world’s top ecommerce retailers and banks to create the Friendly Fraud Task Force. Its purpose: Define, measure and – for the first time – solve the ever growing friendly fraud problem. After years of work, we’re excited to share the initial findings.

In this webinar, we will:

  • Define exactly what friendly fraud is
  • Review its impact to the payments ecosystem
  • Share eye-opening new survey results
  • Present early results on how merchants and issuers have joined forces to fight friendly fraud through collaboration

Register Today


Friendly Fraud
Impact Assessment

Customer disputes from friendly fraud are a significant, and growing, problem for merchants. Whether its a charge they don’t recognize, or an attempt to abuse the system, cardholders are contacting the card issuer first instead of contacting the merchant directly.

The result? Unnecessary chargeback costs and lost revenue for the merchant, and a poor experience for the customer.

Ethoca can help you stop the negative impact of chargebacks and friendly fraud on your business.  Sign up for a Friendly Fraud Impact Assessment and an Ethoca fraud expert will contact you to discuss how Ethoca can help you get friendly fraud under control.

Get the Assessment


The Many Faces of
Friendly Fraud

Unfortunately, friendly fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all.  The good news? We can help.

Download "The Faces of Friendly Fraud" and discover six best practices for controlling the damage from merchants who have tackled this problem head-on.

Get the Research Report

How Does Friendly Fraud Impact False Declines?

Friendly fraud—when cardholders dispute purchases they or someone else in their household actually made—has fueled another costly problem for the payments industry: a sharp rise in false declines. The two may not seem connected, but machine learning and artificial intelligence, both used increasingly in fraud-detection systems, are each highly susceptible to GIGO (garbage in, garbage out).

False declines (also called false positives) are valid transactions that are incorrectly rejected by issuers and merchants as fraudulent. They’re an unintended consequence of the struggle for equilibrium that exists when managing good and fraudulent behaviors at scale. But on Main Street, it’s a frustrating experience for those trustworthy cardholders, and it can...

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New call-to-action

When consumers dispute purchases on their payment cards that they or another member of their household actually made, they’re engaging in “friendly fraud.”

Much of today’s friendly fraud is benign—cardholders dispute purchases that show up on their card statements because they don’t recognize them. How the merchant’s name is listed on the statement may be confusing, or another household member could have made the purchase without the cardholder’s permission or awareness. Other cases are not so innocent. Unfortunately, incidents of...

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New call-to-action

It may sound harmless, but “friendly fraud” (also known as false claims) is taking a serious toll on merchants’ and issuers’ bottom lines—and it’s hurting consumers, too.

Friendly fraud happens when cardholders report a card purchase as unauthorized even though they or another person in their household indeed made it.

There’s a spectrum of friendly fraud: Benign friendly fraud is when a cardholder...

Read the Full Article