In March of 2016, Ethoca brought together some of the world’s top
In this webinar, we will:
Customer disputes from friendly fraud are a significant, and growing, problem for merchants. Whether its a charge they don’t
The result? Unnecessary chargeback costs and lost revenue for the merchant, and a poor experience for the customer.
Ethoca can help you stop the negative impact of chargebacks and friendly fraud on your business. Sign up for a Friendly Fraud Impact Assessment and an Ethoca fraud expert will contact you to discuss how Ethoca can help you get friendly fraud under control.
Unfortunately, friendly fraud stems from a spectrum of behaviors that are challenging to detect. Beating this threat requires implementing solutions capable of addressing it in real time to eliminate disputes once and for all. The good news? We can help.
Download "The Faces of Friendly Fraud" and discover six best practices for controlling the damage from merchants who have tackled this problem head-on.
When consumers dispute purchases on their payment cards that they or another member of their household actually made, they’re engaging in “friendly fraud.”
Much of today’s friendly fraud is benign—cardholders dispute purchases that show up on their card statements because they don’t recognize them. How the merchant’s name is listed on the statement may be confusing, or another household member could have made the purchase without the cardholder’s permission or awareness. Other cases are not so innocent. Unfortunately, incidents of...
It may sound harmless, but “friendly fraud” (also known as false claims) is taking a serious toll on merchants’ and issuers’ bottom lines—and it’s hurting consumers, too.
Friendly fraud happens when cardholders report a card purchase as unauthorized even though they or another person in their household indeed made it.
There’s a spectrum of friendly fraud: Benign friendly fraud is when a cardholder...
