Best Call Center Solution
PCI Pal returns to a peak the company last achieved in 2018 by sweeping both the Judges Choice and Customer Choice honors in the Best Call Center Solution category.
The U.K.-based company serves its entire product portfolio from the cloud enabling flexible deployment, with no onsite visits required—an especially important capability in the ongoing pandemic environment.
PCI Pal’s suite of Level 1 PCI DSS certified solutions are built around the needs and processes of contact centers. Customizable, scalable and reliable with 24/7 global support, the company says it solutions are able to work with existing customer service operations with minimal friction.
Avaya uses PCI Pal’s Agent Assist, which includes the latest DTMF masking technology, to intercept tones and hide payment card information that customers enter at the point of payment. Instead of reconfiguring their telephone systems, Avaya was able to integrate Agent Assist into their existing Avaya telephone systems and conceal sensitive card data from their customer service agents. Oracle has similarly leveraged PCI Pal’s call center solution for CNP payments, to ensure that their customers’ voice interactions and sensitive cardholder data are secure."