Best Call Center Solution
Sweeping in two categories this year is PCI Pal, which has won the Judges Choice and Customer Choice Awards for both Best Call Center Solution and Best PCI Compliance Provider. This is the second year in a row that PCI Pal has won the Customer Choice in both categories.
The company has changed significantly over the past 12 months, migrating its PCI DSS solutions to the cloud and, according to the company, becoming the only true cloud provider able to deliver services globally. In addition, it has recently launched in the US, opening an office in Charlotte in 2017.
PCI Pal is a data security business that was born out of a long-standing contact center technology and operations business. Today, the company is a pureplay payment security business focused on the contact center market. PCI Pal notes that its globally accessible cloud platform empowers organizations to take payments securely without bringing their environments into scope of PCI DSS and other relevant data security rules and regulations.
With the entire product portfolio served from PCI Pal’s cloud environment, the company says that integration with existing telephone, payment, and desktop environments is simple and light-touch, ensuring no degradation of service while achieving security and compliance. PCI Pal’s suite of Level 1 PCI DSS certified solutions are built around the needs and processes of call centers. Customizable, scalable and reliable with 24/7 global support and 99.999% uptime, the company says its solutions are able to work with existing customer service operations with minimal friction. With over 10 years experience of serving the contact center sector, PCI Pal boasts a team uniquely qualified to deliver the most suitable and operationally efficient solutions to businesses. Certified to the highest level of security by leading card companies, PCI Pal says its secure cloud payment solutions are underpinned by its team’s exceptional project management and customer service.